World-Class Support for Our Customers

What makes International Paper's customer relationships so successful?  We pride ourselves on meeting every challenge our customers bring us.  We are committed to understanding the issues you face, and our team is dedicated to ensuring that your needs are met.  And we make good on our commitment to customer care by offering a variety of support services.

Global Sales

Our global sales organization is here to ensure that our customer's needs are aligned with our product and service offerings, as well as to advise customers of cost-improvement opportunities supported by our wide-ranging menu of consultative assistance.

Technical Support

International Paper's technical support services and product testing are custom-tailored to meet your needs.  Our global technical service professionals have extensive expertise in diverse corrugated packaging operations.  Our experienced team can trouble-shoot immediate concerns or offer suggestions for comprehensive improvements to your manufacturing processes and operations.  Our professionally trained engineers often serve as expert advisors for our customers, through various services including:

  • Corrugator and converting audits
  • Analysis of various board combinations for optimal packaging efficiency

We continuously strive to offer our customers technical experts that are recognized as the very finest in the industry.  Our technical service team provides people and processes to:

  • Listen to and understand customers' needs
  • Resolve all customer issues as quickly as possible
  • Precisely translate customer needs into manufacturing specifications
  • Ensure product and service quality

Customers are also supported by a nationwide team of knowledgeable sales and customer service specialists who thoroughly understand paper products, packaging, printing and your needs.

Technical support for our fifteen containerboard mills is provided both by mill-site staff and corporate-level technical groups. Lab and testing facilities are located at each containerboard mill to facilitate development and support projects.

In addition, our Customer Commitment Centers in Memphis, TN and Aurora, Illinois, provide centralized and responsive services and resources for customers.  The centers include:

  • Comprehensive paper- and box-testing laboratories
  • Experts in product development and project engineering
  • Training facilities for customer education