Melanie - Enterprise Management Analyst
Employee: Melanie
Graduate of: Louisiana State University
Current Position: Enterprise Management Analyst
Location: Memphis, TN
Bio - In May 2001, I moved to Memphis to begin my internship on the Global Enterprise Management team. My summer at IP was absolutely the best! It really gave me a taste of the real world—of what I would soon experience after graduation. Both the move to a new city and the exposure to a corporate environment made for a great learning experience. I met so many fantastic people—full-time employees at my location as well as other IT interns. The strong social foundation I formed here during the summer had a significant impact on my decision to relocate to Memphis in January.
In my current assignment as part of the Global Enterprise Management (GEM) team, I am working to implement and support enterprise management tools and processes as directed by the obal infrastructure strategy and standards.
I love music…good music can be found somewhere in Memphis at just about any time! I enjoy running, swimming, and reading. Most of all, I love people and great conversation, so just hanging out with friends is always a favorite!
Current Projects
- Unicenter Asset Management Option (AMO) – Administrator
- Unicenter Software Delivery Option (SDO) – Administrator
- Unicenter TNG Enterprise Management Framework/Agent Technology – installation and configuration of monitoring software
- Web Infrastructure Monitoring (focus on xpedx.com) – new project; currently in planning and design phase; implementation to begin this month; my involvement will have a concentration on Advanced Event Correlation
- Unicenter Migration – upgrade infrastructure from CA Unicenter TNG version 2.4 to 3.0 (to be completed by end of month)
Job Duties
- Each morning I attend a project status meeting with on-site consultants and appropriate IP service provider groups engaged in this month’s projects.
- Communicate with software vendor Computer Associates (CA) via StarTCC (a web-based system for logging product issues) or phone (with technical support personnel based out of Islandia, NY, as well as developers abroad)
- Communicate with customers (IP service provider groups, primarily Windows Enterprise Support team) via AHD, phone, or email
- I manage five infrastructure servers and support agent software on approximately 370 servers (running Windows NT/2000). Maintain by downloading and applying latest product patches published at CA website.
- Attend weekly GEM staff meetings. Our team meets with the lead/manager to discuss progress of previous week and develop work plan for current week. The work plan involves goals to meet, tasks associated with goals, estimated time to complete tasks, and resource loading (team member(s) responsible for completing the tasks
AMO: Gain understanding of tool for collecting and managing hardware and software inventory information.
SDO: >Build and test software packages for distribution to Windows NT/W2K servers.
Advanced Event Correlation: This is associated with Web Infrastructure Monitoring project. I will begin learning how to write policy for correlating and interpreting events and determining root cause of component failures.
In Summary
Receiving such a warm and friendly welcome when I first entered IP as an intern and a goodbye of well wishes from all when the summer came to an end proved to me that I was in a great place surrounded by wonderful people. An introduction to the enterprise monitoring concept and the efforts of the GEM team filled me with an eagerness and enthusiasm to continue my learning in this area of IT. My manager, in particular, was an exceptional role model and leader from whom I received much help and guidance. For these reasons as well as the awareness of the vast opportunities and potential for growth at IP, I was confident that accepting a full-time position was the right choice for me.
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